Assessment of IT Governance Maturity Level for Yemeni Telecom Sector Using COBIT 2019 Framework

Abstract

Information technology (IT) plays a crucial role in business operations most organizations rely on IT resources for gaining competitive advantages and creating innovative and continuous values. This increased the importance of enterprise IT governance (EGIT) and developed the recent version of the control objectives for information and related technology (COBIT), COBIT 2019 framework. It identifies the seven components of an effective EGIT system: processes, organizational structures, information flows and items, people, skills and competencies, policies and procedures, culture, ethics and behavior, services, infrastructure, and applications. The EGIT maturity level (ITGML) assessment helps to align the EGIT with strategic objectives. This study aims to assess the ITGML of the Yemeni telecom sector using COBIT 2019 framework. A quantitative method was applied, with a 73.6% response rate (148 out of 201 questionnaires collected). The study revealed that the current ITGML is 3.48, reflecting a defined maturity level. The findings suggested that IT governance practices based on COBIT 2019 are well documented and standardized within the Yemeni telecom sector.