Development Of An Integrated Model For Successful Adoption Of Management Information Systems In Yemeni Telecommunication Organizations

Abstract

The Telecommunication sector is a significant contributor towards the economic activities of countries. Recently, developing nations have witnessed significant transformations in this sector due to its impact on their economies. In the context of Yemen, Telecommunication sector is an interesting sector due to its high growth rate over the past few decades compared to other sectors. Telecommunication sector revenue alone accounted for 13 % of Yemeni GDP. Consequently, the Telecommunication sector is an important sector that affects Yemeni economy. There are various issues faced by this sector especially in the Yemeni context such as Inadequate training that provided to end-user, insufficient support provided by top management, Insufficient quality of information and data, and low level of employee's satisfaction, the previous issues causes low level of individual performance. Current study focuses on previous factors and other factors which are rarely mentioned in previous studies in Yemeni context. Management information systems are one of the most important solutions in telecommunication organizations that used to solve the previous issues in Yemen. Adoption of management information systems in Yemeni Telecommunication companies plays an imperative role for development further to improve individual performance by resolve the stated issues. Hence, the objective of this study was to develop an integrated model for the adoption of management information systems in Telecommunication organizations. In addition, determine the impact of technological, organizational, and people factors on perceived usefulness and user satisfaction towards enhancing the individual's performance. The questionnaire was used to collect primary data and the collected data were analyzed by using AMOS version 21 and SPSS version 22. The response rate in this study was 60.57%. 382 effective cases were analyzed with the SEM technique to validate the proposed model. Data were obtained from four Telecommunication companies. CFA and hypothesized model were tested with SEM technique in this study. The findings showed that technological factors (system quality, and information quality), people factors (computer self-efficacy, and computer experience) impacted on perceived usefulness. In addition, technological factors (system quality, and information quality), organizational factors (user training), people factors (computer experience) and perceived usefulness impacted on user satisfaction. Moreover, perceived usefulness impacted on individual performance. The findings of this study would be useful for managers, especially in the Telecommunications sector in understanding the impact of management information systems adoption. The successful adoption of management information systems affects individual performance, thus the revenues of these companies will increase and will have a positive role in improving the country's economy.