Knowledge Transfer Challenges: A Practical Study of Yemen Public Telecommunication Corporation

Abstract

The success of organizations today relies heavily on their intellectual capital, as knowledge is a key resource for value creation. Sharing and transferring knowledge enhances its value, embedding it within an organization�s processes and boosting competitiveness. This study focuses on the Yemen public telecommunication corporation (YPTC), which has adopted a knowledge-focused management approach. This study aims to explore challenges related to knowledge transfer in Yemen�s public sector, where such research is lacking. Using a descriptive and analytical method, data were collected via a questionnaire from 200 employees, yielding a response rate of 88%. The findings indicate a high level of knowledge transfer at YPTC, with individual, organizational, and technological factors identified as significant influences. The key barriers include trust, information technology support, motivation, and social networks.