The Impact of Human Capital on Strategic Performance: A Field Study in Private Hospitals in Ibb Governorate

Abstract

The study aimed to determine the impact of human capital through its dimensions (knowledge, skills, and experience), on strategic performance through its dimensions (financial dimensions, customer satisfaction, internal operations, and learning and growth) in private hospitals in Ibb Governorate. The study population consisted of administrative leaders, who constitute the most important team seeking distinguished strategic performance and who deal with human capital in private hospitals. The total number of these leaders was (176) individuals. Given the small size of the study population, a comprehensive census method was adopted to collect data. A descriptive analytical approach was employed and a questionnaire was used as a data collection tool. The data were statistically processed using the SPSS. The study revealed that there is a statistically significant impact of human capital on strategic performance in private hospitals in Ibb Governorate. The results also showed that the dimensions of human capital have a varying impact on strategic performance in the private hospitals. The study recommends enhancing focus on human capital in private hospitals by investing in the development of human resources and their professional and technical qualifications. It also emphasizes the importance of comprehensively improving the level of strategic performance in private hospitals, in addition to maintaining a high level of focus on customers (beneficiaries).